Often, when I attempt to send an e-mail from Outlook that is tracked in CRM,
I receive the error:
An error occurred promoting this item to Microsoft CRM. The Microsoft CRM
server could not be contacted or the user has insufficient permissions to
perform this action. Do you want to send the e-mail? If you click Yes, the
e-mail will be sent out, but no corresponding activity will be created in
Microsoft CRM.
Working with Partner Managed Newsgroups support, it seems that there is a problem with promoting (that means getting e-mails to track in CRM) when there are graphics in the message that don't display properly. I have (had) a logo (Cert Partner) that would often not display properly. It would just show the wonderful red X. I removed this from my signature block and the problem seems to have disappeared. Yea!