Well, I haven't blogged for a while, but not because I've not been doing anything. Just haven't blogged :-(
I have been working with Partner Managed Newsgroups on a couple of issues, but no solutions yet. One issue I have is that I cannot add new users to my CRM system. When I run the wizard to add a user, all seems to go well until the end when it tells me the user, which was selected from the list of Active Directory users, doesn't exist in Active Directory! Working with the MS support folks in the newsgroups, it seems there is likely a mismatch between all the GUIDs that specify the users, the 4 CRM security groups and such in Active Directory, and those in my CRM SQL database. Nothing like stirring up the guts of the system, including translating ADSIEdit keys into GUIDs, comparing them to AD GUIDs, and GUIDs in SQL. I will likely have to use a support incident to resolve this one. But I've asked for a 10,000 foot view of the process and perhaps, being a highly trained MCDBA (big grin, ala Rush), I can figure it out myself. Ah, the power of a good backup!
The other unsolved problem I'm having is that most often when I attempt to reply to a message in Outlook and try to track it in CRM, I get an error that I don't have the permissions, or some other error is preventing the system from 'promoting' the message to CRM. The last thing recommended to me was to reinstall the CRM Laptop Client. That didn't help.
But were still working on these and will eventually figure them out. Ain't this fun? :-) Will post as these are resolved.