MS CRM Training Resources

When I started to work with MS Dynamics CRM 3.0 one of the resources I tapped into was the "What's New in CRM 3.0" manual. This 154 page manual is packed with great information and detailed explanations on many of the core 3.0 features.

In fact Larry Lentz and I ran a study group that spent every Saturday for well over six months focusing on each chapter. We followed the manual page by page and did all of the exercises contained within it together as a group.

Despite this early work, and my further intense devotion and reading of the many other resources available (like all the certification manuals) and my certification, I am still learning things about MS Dynamics CRM.

A KEY distinguishing feature of the MS Dynamics CRM software. 

The depth that it offers and the "grow with me" model that it presents for businesses who truly want to automate their processes and move toward hard core technology best practices.